Terms and Conditions

1. Definitions and General Provisions

These Terms and Conditions define the legal framework applicable to the services provided by FIGHT FOR FLIGHT SRL (hereinafter referred to as "the Company" or "Fight4Flight"), with registered office in Dumbrăveni, Str. Zori de Zi, Nr. 1, Vila 33, Ilfov County, registered at the Trade Register under no. J2026033667009, fiscal code (CIF) 54747693, intra-community VAT code: RO55054644.

By submitting the flight verification request on our website, the user (hereinafter referred to as "the Client") fully and unconditionally accepts these terms.

2. Object of the Mandate Contract

By completing the application on the website, the Client mandates Fight4Flight to undertake all necessary steps (amicable, administrative, and in case of refusal, legal) against the air carrier, in order to obtain the financial compensation due in accordance with European Regulation (EC) no. 261/2004.

To allow us to represent you, the Client agrees to provide correct data and sign the representation power of attorney sent by email following case validation.

3. Pricing Policy and Success Fee

Fight4Flight operates under the "No Win, No Fee" (No win, no commission) model:

• Case analysis, sending initial requests, and negotiations with the airline are completely free of charge for the Client.
• In case of successfully obtaining compensation, Fight4Flight will retain a fixed success fee of 30% of the total recovered amount (all taxes included pursuant to applicable law).
• The remaining 70% of the compensation will be transferred directly to the bank account (IBAN) provided by the Client, within a maximum of 10 business days from the receipt of the sum from the airline.
• If the steps are not successful and compensation is not granted by the airline, the Client does not owe any amount of money to the Company, regardless of the time or resources we allocated.

4. Client Obligations

The Client assumes the following responsibilities:

• To declare completely real data and authentic documents (airline tickets, booking confirmations, boarding passes).
• Not to initiate parallel recovery procedures personally or through other third-party companies during the term of the mandate granted to Fight4Flight.
• To immediately inform our team if they are contacted directly by the airline or if they receive offers of vouchers or direct payments.

5. Termination of the Mandate

The Client has the right to withdraw the application and mandate within 14 days of submission, free of charge, without any justification (right of withdrawal according to O.U.G. no. 34/2014).

After the 14-day period, termination of the mandate can only be carried out if no advanced legal or administrative steps have been initiated, by a written request sent to the email address contact@fight4flight.ro.

6. Disputes and Jurisdiction

Any misunderstanding or dispute arising from the interpretation or execution of these terms shall be resolved amicably. In case of failure, the resolution competence belongs to the courts of law in Bucharest, Romania.

Passengers also have the right to address ANPC or use the European Online Dispute Resolution (ODR) platform, the links to which are provided in the website footer.